Meet the client

Repair Chimp is one of the most prominent players of the online smartphone repair industry catering to a huge clientele that is spread in every part of the U.K. The company has revolutionized the mobile repair industry in U.K. by offering the best repair assistance at most competitive rates. 


When Repair Chimp came to us – they wanted to develop an online presence to take advantage of the digital revolution and adapt to changing customer perceptions. The client required an eCommerce website that could foster a better lead generation, enhance their sales, and bring their full range of mobile repair services into focus.


We took time to talk with the client to understand their industry, the current competitive landscape, their services, and the potential for the brand. Considering that our challenge was not only to design their website from scratch but also position their brand in a highly competitive landscape – we understood that our final product would only be as effective as our research had been. Our user-first approach allowed us to be confident with our recommendations as we moved forward to web development. Here are some of the features we added to the website:

  • Created a highly usable, searchable and browseable product catalog to enable customers to search and book phone repair based on their smartphone brand, model, and repair service
  • Designed an intuitive and user-friendly shopping experience for users on any device
  • Implemented a brand new blog to amplify their content and engage their audience
  • Devised a strong SEO strategy to drive engagement and lead generation
  • Created lucid content that highlighted their service offerings
  • Sophisticated aesthetics and user experience to make the site more engaging
  • Designed a classy, refined website with vibrant splashes of color and photography
  • A smart form to help customers book their repair service in minutes
  • The new design is supported by user-friendly CMS to allow continuous content updates


E-commerce is a critical channel for Repair Chimp, and the launch of its new website helps bring together best practices in design, usability, and technology. Whether on a desktop, a tablet, or a mobile, the website delivers on Repair Chimp’s promise to offer excellent customer service. Here are some noteworthy results, Repair Chimp achieved after successfully launching the new site:

  • The improved features greatly improved customer satisfaction
  • The newly designed website is highly searchable, intuitive, and responsive
  • A rise in the growth of customers who were able to book their services efficiently
  • A staggering increases in key metrics such as conversions, sales, and revenue
As a responsive web company, Pulse can help you design an eCommerce website for many industry verticals. Talk to us today to discuss your next project.


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