“How do I do this?” – Are such questions being asked by the users of your
software/website? Pulse Solutions can help you overcome several difficulties by
performing Usability Testing.
Usability testing is a technique used to evaluate a product by testing it on users.
This can be seen as an irreplaceable usability practice, since it gives direct input
on how real users use the system.
Usability testing focuses on measuring a human-made product's capacity to meet its
intended purpose. Usability testing measures the usability, or ease of use, of a
specific object or set of objects, whereas general human-computer interaction studies
attempt to formulate universal principles.
During usability testing, the aim is to observe people using the product to discover
errors and areas of improvement. Usability testing generally involves measuring
how well test subjects respond in four areas: efficiency, accuracy, recall, and
emotional response. The results of the first test can be treated as a baseline or
control measurement; all subsequent tests can then be compared to the baseline to
indicate improvement.
Efficiency: How long does it
take people to complete basic tasks?
Accuracy: How many mistakes
did people make?
Recall: How much does the person
remember afterwards or after periods of non-use?
Emotional response: How does
the person feel about the tasks completed? Is the person confident, stressed? Would
the user recommend this system to a friend?