BBB accredits Pulse Solutions
Oct. 8th, 09
Better Business Bureau (BBB) Accreditation is an honor – and not every company is eligible. Businesses that meet high standards are invited to join BBB. Businesses meeting BBB standards are presented to local Boards of Directors (or designees) for review and acceptance as a BBB Accredited Business.
BBB’s mission is to be the leader in advancing marketplace trust. It accomplishes this mission by:
- Creating a community of trustworthy businesses
- Setting standards for marketplace trust
- Encouraging and supporting best practices
- Celebrating marketplace role models, and;
- Denouncing substandard marketplace behavior
BBB sees trust as a function of two primary factors – integrity and performance. Integrity includes respect, ethics and intent. Performance speaks to a business’s track record of delivering results in accordance with BBB standards and/or addressing customer concerns in a timely, satisfactory manner.
BBB ensures that high standards for trust are set and maintained. BBB is an unbiased source to guide consumers and businesses on matters of trust. If a business has been accredited by the Better Business Bureau (BBB), it means BBB has determined that the business meets accreditation standards which include a commitment to make a good faith effort to resolve any consumer complaints.
BBB Code of Business Practices represents standards for business accreditation by BBB. The BBB Code of Business Practices represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business. The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.
(To be accredited by BBB a business or organization affirms that it meets and will abide by the following standards)
- Build Trust - Establish and maintain a positive track record in the marketplace.
- Advertise Honestly - Adhere to established standards of advertising and selling.
- Tell the Truth - Honestly represent products and services, including clear and adequate disclosures of all material terms.
- Be Transparent - Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.
- Honor Promises - Abide by all written agreements and verbal representations.
- Be Responsive - Address marketplace disputes quickly, professionally, and in good faith.
- Safeguard Privacy - Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information.
- Embody Integrity - Approach all business dealings, marketplace transactions and commitments with integrity.
BBB does not compare businesses against each other, but rather evaluates businesses against their standards – and their standards clearly speak to the character and competence of an organization. BBB is the resource to turn to for objective, unbiased information on businesses.
BBB is your key advisor, most reliable evaluator and most objective expert on the topic of trust in the marketplace.
Just another accolade for years of impeccable credentials that Pulse enjoys in the web design & development arena. Click here to contact us to learn more about how we can get the net working for you!