- Purchase a license instead of paying monthly or annually for using the service - While Hosted packages, like most web-based project management software on the Web, require a monthly or an annual fee for a subscription, the Source Code package is licensed. Therefore, it requires a license for a certain number of users to be purchased (one-time fee), and upgrades can be purchased in the future. There is no monthly or annual charge for the Source Code package. The package even comes with one free upgrade to a subsequent version upon purchase!
- Control security - For certain organizations, it is not conceivable to store confidential or sensitive data on the Internet. They feel the risk of having this data stolen is too high. Therefore, they prefer having Advanced Help Desk Software installed on their intranet. Thus, they can ensure maximum security for their data. For maximum security, we recommend you install an SSL 128-bit certificate on your server, which will encrypt your data with the HTTPS protocol.
- Control accessibility - Having Advanced Help Desk Software installed on your intranet frees your mind of bad consequences Internet downtime would have on your projects. Thus, if your Internet connectivity goes down, you would still be able to use Advanced Help Desk Software, since your local area network connection will take over from it.
- Self-customize the application - Having our project management software installed locally lets you adapt it to your specific corporate needs, especially if you need to integrate it with in-house applications. This way, development costs are substantially lowered; the application is already developed, all that is left to do is installation and customization. Your internal IT department can perform the modifications you need or we can perform the work for you via our custom work service. You must be aware that all modifications performed by our team are 100 % guaranteed, while those performed by your team are not. Note that all modifications made to your package, as well as the way your plan to use Advanced Help Desk Software, must comply with our license agreement.
If you prefer using Advanced Help Desk Software online, without having to install any additional software, you need to subscribe to a Hosted package. Hosted accounts are stored on our servers; they can be accessed from any web browser, from anywhere, at any time.
The Source Code package is emailed as a .zip file, which includes the items below:
- A copy of the entire Advanced Help Desk Software application:
- All files that are required to run Advanced Help Desk Software on your server. All HTML files, Active Server pages (.asp), JavaScript code (.js), Cascading Style Sheets (.css), images (.gif), etc.
- All HTML help documentation about the product.
- Advanced Help Desk Software can run on a SQL Server (.bak) or on an Access (.mdb) database. Both database formats are included in the Source Code package.
- A detailed step-by-step installation procedure, which includes screenshots, for easy deployment on your server.
- Two free email sender components - JMail and Dundas.
- A copy of the license agreement. Make sure you read and accept all these terms before purchasing the Source Code package.
- Note that all modifications made to your package, as well as the way your plan to use Advanced Help Desk Software, must comply with these terms.
- Customer service and technical support are main priorities for us. Our priority support service ensures that our customers' inquiries and issues are always processed within 4 hours or less. No matter which version you use, support is always free.